Frequently Asked Questions
You can reach us by phoning 08456 522543
or 01858 540393 alternatively call Andrew on 07970 813053.
Or by mail at Bird on the Hand, Barn Owl Hollow, Stonton Road,
Church Langton, Market Harborough. LE16 7SZ
How does a voucher work ?
Falconry experience gift vouchers from Bird
On The Hand are designed to allow maximum flexibility in time
and place. The vouchers are valid for 12 months from issue
(some special offers have limited duration and other
restrictions) and the recipient can book a date to
suit themselves. We will provide details with the voucher
as how to book.
What does the voucher look like ?
Bird On The Hand falconry experience Gift
Vouchers are individually printed with a personalised message
if required. Falconry experience vouchers come in either a
presentation wallet or our deluxe
pack containing details of the voucher redemption process
and a description of the chosen activity.
What do spectators experience ?
Friends and relatives are welcome on all
our falconry experiences and they can expect a great day out
too. They can operate your camera (video or photo), spectate,
ask questions and be up close to the action of what will undoubtedly
be a fantastic day out (they just miss out on handling the
birds). We've had many comments on our visitors book saying
what great time they have had too ! See experience details
for spectator charges.
For youngsters we start about seven years
old but it is really about enthusiasm, attention span and
physical capability. Most seven year olds are fine but I have
seen some six year olds do even better. Some of the birds
weigh about 1 kilogram and while we can help support the arm
with the bigger birds it's good if the kids can manage on
Can the recipient upgrade their voucher
Yes, they can swap it for an alternate experience
or upgrade it, just paying the difference in price. You can
also add further participants and/or spectators. Just phone
us with your requirements.
I need my voucher in a hurry !
During the checkout process you can specify
if you want normal first class or next day delivery (Monday
to Friday service only and orders must be placed before 3
pm ). There is also a voucher available to download, click
for details. We try to send out all weekday orders made before
3:30pm on the same day, but this isn't always possible.
Where are you based ?
We hold our experiences in rural woodland
and countryside just to the east of Leicester and as 2012
progresses at our new location near Church Langton, Market
Harborough, Leicestershire. Using the motorway network, journeys
from many locations are quick and simple. Nottingham, Derby
and Birmingham are just 40 to 50 minutes away with Luton,
Stansted, Oxford, Stoke on Trent and Sheffield only 90 minutes
Due to the nature of these events Bird on
the Hand reserves the right to change the locations and format
of the various experiences offered.
How secure is your payment providers
We use Google checkout and Paypal as our
payment providers. Once you filled in all the details of the
order you are automatically taken to your choice of provider
to securely enter the payment details. You don't have to have
a Paypal account and the sign up process for Google is very
quick and simple.
Can we pay by cheque ?
Yes! During the check out process you can
select cheque as the payment method. Once your cheque has
been received your order will be shipped out. If paying by
cheque please make it payable to "Bird on the Hand".
When are you open ?
Subject to availability, we are open throughout
the whole year. We run our experiences at the weekend and
during the week. Note that weekends are busiest and should
be booked well in advance.
How big do the groups get ?
The activities will normally be in groups
of between one and six participants on the half and full day
sessions. The Raptor Rapture experience is limited to ten.
What do I need to wear ?
Outdoor clothing with Wellington's or walking
boots is recommended. The handling session is fairly static
for the humans so if it is cold wrap up really well.
Bring your camera (check your batteries) and binoculars if
you have them.
Can you do a vegetarian lunch?
Yes ! if you let us know of any special dietary
needs when booking I'm sure we can cater to your needs.
Can the day out be cancelled ?
This happens very exceptionally - lost birds,
intruding birds of prey lost by other falconers, vandalism,
break in and I might even be sick etc but it happens rarelyr.
Bad weather may also affect this experience. Please contact
us to check the weather situation before setting out. If you
are booking a hotel bear in mind your session may be cancelled.
If you want to call and discuss the weather outlook prior
to a hotel cancellation deadline please do. If you need to
reschedule a hotel due to doubtful weather that is not a problem.
If your experience is cancelled due to the weather it will
be re-booked for an alternative date.
Anything else I need to know ?
Dogs are NOT permitted but if you wish to
leave dogs in your car we have shaded parking and space to
walk your dog as necessary. Please advise if you need shade
as it is limited.
The types of bird you will see will vary
depending on such things as the time of year, weather conditions
and the flying condition of the birds.